Privacy Policy

Effective Date: 27th May 2026

This Privacy Policy explains how Dholu Holdings, operating as Cleopatra School of Cosmetology Patiala (CSOC Patiala), collects, uses, stores, shares, and protects personal information when users visit csocpatiala.com, interact with the website, submit enquiries, place orders, purchase courses or services, create or access accounts, or use related digital services offered by CSOC Patiala.

It also explains how certain information may be processed through the separate student portal located at https://csocpatiala.dholu.biz, which is operated as part of the same business but serves additional educational and administrative functions.

By using the website or related digital services, users agree to the terms of this Privacy Policy.

Who We Are

This website and related services are operated by:

Dholu Holdings
Operating as Cleopatra School of Cosmetology Patiala (CSOC Patiala)
SCO – 2, 2nd Floor, Bhagat Singh Marg, Sant Nagar, Patiala – 147001, Punjab, India
Phone: +91 90562 79511
Email: info@csocpatiala.com

Scope of This Privacy Policy

This Privacy Policy applies to:

csocpatiala.com, which serves as the main website, landing site, enquiry channel, and ecommerce platform for CSOC Patiala.
Related communications, payment, account, and order-processing functions connected to the main website.
The separate student portal at csocpatiala.dholu.biz, to the extent that the portal is operated by the same business and provides student, course, learning, administrative, ERP, HRM, or account-related services.

Where the student portal displays additional or more specific privacy notices, portal-specific terms, or account notices, those will also apply alongside this Privacy Policy.

Information We Collect

Depending on how a user interacts with the website or student portal, CSOC Patiala may collect the following categories of information:

Name.
Phone number.
Email address.
Postal or billing address.
Course interest or enquiry details.
Admissions-related information submitted by the user.
Order details and purchase records.
Payment-related information needed for transaction processing.
Account login or profile information.
Social login account information received from supported providers where the user chooses that login method.
Student learning activity, course participation, submissions, or progress records.
Attendance, academic, or training-related records where relevant to portal use.
Administrative or employment-related details where ERP or HRM functions are used by authorized users.
IP address.
Browser type.
Device information.
Pages visited and basic usage activity.
Security-related information used to prevent spam, bot activity, brute-force login attempts, fraud, or misuse.
Any information submitted through forms, messages, support requests, checkout pages, or user accounts.

How We Collect Information

Information may be collected when users:

Browse the website.
Submit an enquiry form or contact form.
Purchase a course, service, or product.
Create or use a customer or student account.
Sign in with Google or Facebook where that option is available.
Log into the student portal.
Interact with LMS, ERP, or HRM functions where authorized.
Communicate through email, phone, WhatsApp, or support requests.
View embedded tools such as Google Maps or YouTube.
Interact with social media links, widgets, or embedded content.
Complete bot-verification or security checks on forms or login pages.
Make payments using Razorpay, direct bank transfer, or counter payment via QR/UPI.

Why We Collect Information

CSOC Patiala may collect and use personal information for the following purposes:

To respond to enquiries and admissions requests.
To process course registrations, purchases, and related transactions.
To create, maintain, and secure user accounts.
To allow users to log in using supported social login providers.
To deliver purchased services or course access.
To provide LMS, portal, academic, and student-support functions.
To manage attendance, learning activity, progress, and course participation.
To manage authorized administrative, ERP, or HRM workflows where applicable.
To communicate with users regarding courses, orders, admissions, or services.
To improve website functionality, portal performance, and user experience.
To maintain business, tax, compliance, and operational records.
To detect bots, spam, abuse, fraudulent activity, and unauthorized login attempts.
To process payments and verify transactions.
To protect system integrity, prevent misuse, and maintain security.

Ecommerce, WooCommerce, and Payment Data

If a user purchases a course, service, or product through csocpatiala.com, WooCommerce and related plugins or payment tools may collect and process the information needed to complete the transaction. This may include customer identity information, billing information, order details, and payment-related information passed to payment processors or gateway providers.

CSOC Patiala does not represent that it directly stores full payment card information unless required by the payment setup used. Payment-related processing may involve third-party providers, extensions, gateways, or services, and relevant data may be shared with them only as necessary to complete the transaction or manage the order.

Payment Methods

CSOC Patiala may accept the following payment methods:

Razorpay online payment gateway.
Direct Bank Transfer to the account details provided by CSOC Patiala.
Pay at Counter using a Yes Bank QR code for UPI payment at the physical location.

Payment-related information may include the payer’s name, amount paid, transaction reference, payment status, bank or gateway confirmation, and related records needed to verify and reconcile the payment.

Using Razorpay or any other third-party payment service may involve the processing of transaction and payment-related data by that provider according to its own privacy and security practices.

Student Portal, LMS, ERP, and HRM Data

The separate student portal at csocpatiala.dholu.biz may collect and process additional categories of personal information beyond the main website. Depending on the user’s role and the services being used, this may include:

Login credentials and account access records.
Social login-linked account records where enabled.
Course enrollments and portal profile information.
Course progress, lesson completion, quizzes, assignments, or submissions.
Attendance records.
Support or academic communication records.
Administrative workflow records.
Authorized staff or employee information relevant to ERP or HRM modules.
Audit, access, and security records related to platform use.

Because the student portal is an operational learning and management environment rather than only a marketing site, it may involve broader educational and administrative data processing than the main website.

Account Security and Social Login

To protect user accounts and website security, CSOC Patiala may use login protection and authentication tools such as Loginizer and related security features. These tools may process information such as login attempts, IP addresses, timestamps, device or browser details, lockout events, and similar security-related data for the purpose of preventing brute-force attacks and unauthorized access.

Where social login is offered, users may choose to sign in using supported third-party providers such as Google or Facebook. When a user chooses one of these login methods, CSOC Patiala may receive limited account information from that provider, such as the user’s name, email address, profile ID, or profile image, depending on the provider’s permissions and the user’s account settings.

This information is used to authenticate the user, create or connect an account, simplify sign-in, and manage account access. Users should understand that Google and Facebook also process information according to their own privacy policies and platform rules when social login is used.

Cloudflare Turnstile and Verification Tools

This website may use Cloudflare Turnstile or similar verification tools to distinguish real users from bots and to protect forms, login pages, and other site functions from spam, abuse, and automated misuse.

Cloudflare may process technical and client-side signals such as IP address, user agent, browser information, and related verification data in order to provide bot detection and security services.

Users who interact with pages protected by Turnstile should understand that Cloudflare may process relevant technical information according to its own privacy documentation.

Cookies

This website may use cookies and similar technologies to improve performance, remember preferences, support account or checkout functions, support login and verification features, and analyze usage patterns. Cookies may be set by WordPress, WooCommerce, Loginizer-related features, Cloudflare services, analytics tools, embedded services, and plugin-connected features.

Cookies may be used to:

Keep sessions functioning.
Remember user preferences.
Support login or account behavior.
Support social login or authentication-related functions.
Support shopping cart or checkout actions.
Support security verification and abuse prevention.
Analyze traffic and basic website usage.
Improve page performance and user experience.

If users interact with embedded third-party services such as Google Maps, YouTube, social widgets, or plugin-connected features, those services may also place cookies or collect usage data according to their own privacy practices.

Users can control cookies through their browser settings, but disabling cookies may affect parts of the website or portal.

Google Tools and Embedded Content

The website may use Google services such as Google Maps, YouTube, and Google login integrations. When users load, interact with, or authenticate through such services, Google may collect device, browser, usage, account, or interaction data according to Google’s own privacy policies and settings.

If a user opens or interacts with embedded maps or videos, or signs in using Google, that interaction may involve cookies, analytics, or technical data handled by Google or related services.

Social Media Links, Widgets, and Trackbacks

The website may include links to or integrations with platforms such as Facebook, Instagram, YouTube, WhatsApp, or similar social media services. If users click those links, share content, interact with widgets, or engage with embedded social content, those third-party platforms may collect information in accordance with their own privacy policies.

Where comments, social integrations, embeds, platform widgets, or login connections create trackback-like or interaction records, that data may be processed by the relevant platform or integration provider. CSOC Patiala is not responsible for the privacy practices of external social media services.

How We Share Information

Personal information may be shared only where reasonably necessary with:

Payment gateways and payment processors.
WooCommerce-connected services or plugin providers.
Hosting, technical, website maintenance, or security providers.
Cloudflare or similar verification/security service providers.
Login, authentication, or social login providers and integrations.
LMS, ERP, HRM, analytics, or plugin-connected service providers.
Communication or support platforms.
Map, video, or social integration providers.
Legal, tax, regulatory, or governmental authorities where required by law.
Internal staff, trainers, or authorized administrators who need access for operational or academic purposes.

CSOC Patiala does not sell personal information for independent third-party marketing purposes.

Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purpose for which it was collected, including admissions handling, order management, course delivery, account management, login protection, student support, administrative records, tax and accounting obligations, security review, and legal compliance.

Retention periods may differ depending on the type of data, the platform involved, and applicable legal or operational requirements.

Data Security

CSOC Patiala takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, loss, or alteration. This may include access controls, authentication measures, social login controls, bot-verification systems, role-based permissions, plugin management, platform security practices, and related operational safeguards.

However, no website, platform, or internet transmission method can guarantee absolute security.

Your Rights and Choices

Users may contact CSOC Patiala to request, where applicable and legally permitted:

Access to the personal information held about them.
Correction of inaccurate or incomplete information.
Deletion of certain information.
Withdrawal of consent where consent is the basis of processing.
Clarification about how their data is being used.
Assistance with account-related requests, including account access concerns connected to website-managed user profiles.

Where social login providers or Cloudflare independently process certain information under their own policies, users may also need to review or exercise rights directly with those providers in accordance with their systems and privacy terms.

Children and Student Data

The services of CSOC Patiala are intended for users seeking beauty and cosmetology education, training, or related services. Where student information involves younger users or cases requiring consent or guardian involvement under applicable circumstances, CSOC Patiala may take additional steps it considers appropriate for lawful and responsible handling of such information.

Third-Party Websites and Services

The website and student portal may contain links to third-party websites, services, tools, or platforms. CSOC Patiala is not responsible for the content, privacy practices, or security of such external services. Users should review the relevant privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy

Dholu Holdings may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, plugins, security tools, login methods, payment methods, portal functions, or business practices. The updated version will be posted on the relevant website with a revised effective date. Continued use of the website or portal after such updates means the user accepts the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how personal information is handled, please contact: